About My Order

At Overton's, we make every effort to offer the best products at the best value. In addition to our competitive pricing, we offer exclusive savings for Good Sam members. Simply look for items denoted as Members-Only Specials within the "Deals" drop-down menu.

Good Sam members also receive early access to our Overton's sales & promotions, Double Discount Days, members-only specials, free shipping offers and much more!

Simply add your Good Sam membership number to your cart and start receiving the benefits of additional savings and coupons today. Join Now for more details.

We try to ship your order as quickly as possible, so once your order has been processed we are no longer able to cancel or modify it. If necessary your order may be returned or exchanged. Please see our Easy Returns for more information.

Once your order ships, we will email you all available tracking information.  You may also use Track My Order.   We are also available every day from 8am-11pm ET to answer any questions you may have regarding your order or shipment. Contact us at 1-800-334-6541.

We make every effort to ship your items together; however, there are times when we may have to divide your order into multiple shipments.

Common reasons for dividing an order are:

  • Item availability
  • Items shipping directly from a vendor
  • Large orders requiring multiple boxes

Please note that when an order is divided into multiple shipments, you are not charged an additional fee.

An item is backordered when it is out of stock in our warehouse and is awaiting replenishment. There are times when an item may sell better than expected, and although we do our best to keep everything in stock at all times, delays can happen.

Your credit card will be charged when your order is submitted.

We're sorry for any trouble experienced during checkout regarding promotional offers.

Reasons your order may not qualify:

  • There may be some requirements not met for the special offer.
  • Certain exclusions apply.
  • The offer has expired.
  • Some vendors choose not to participate so we must honor our agreement.
  • Only one promotional code can be used per order.

There are some categories that are excluded from promotions. See details.

Shopping at overtons.com is easy and safe!

Use any of the following payment options during checkout:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • Diner's Club
  • JCB
  • Venmo

Money orders and checks can be mailed in for orders placed over the phone or using the catalog.

Overton's is required to follow state and federal tax regulations, and charge tax in the following states:

AK
AL
AR
AZ
CA
CO
CT
FL
GA
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
NC
ND
NE
NJ
NM
NV
NY
OH
OK
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
 
 
 

We apologize if your order arrives in less than perfect condition. For items that arrive damaged, immediately contact our customer service team at 1-800-334-6541 for further instructions. Our hours are 8am-11pm ET. Please keep all boxes and packing materials until informed otherwise.

Shipping & Delivery
  • The flat rate shipping and handling charges listed above are for shipments to the contiguous United States only via FedEx SmartPost with final delivery by the U.S. Postal Service.
  • All delivery times are quoted in business days, not including weekends and holidays.
  • Certain items may require additional shipping charges, and some items can only be shipped by truck service.
  • Hazardous merchandise cannot be shipped by air express service. A hazardous shipping charge may be applied for specified items.
  • Overton's reserves the right to limit quantities and/or charge actual shipping charges on bulk orders.
  • Minimum threshold for free shipping is calculated after any applicable discounts and promotions are applied.
  • Effective July 1, 2022, Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.
  • For shipments to the continental United States only.
  • If the merchandise on your order totals $69 or more for Good Sam members or $99 for non-members, your Economy Ground Shipping is FREE.
  • If the merchandise on your order is less than $69 for Good Sam members or $99 for non-members, your Economy Ground shipping charge will be just $9.95.
  • Gift card purchases do not count toward the minimum requirement for free shipping; however, gift cards always ship for free.
  • Most orders ship within 24 hours and will arrive in 5 to 7 business days via FedEx SmartPost with final delivery by the U.S. Postal Service.
  • Free shipping excludes shipments to Alaska, Hawaii, U.S. Territories, Canada, and international addresses.
  • Minimum threshold for free shipping is calculated after any applicable discounts and promotions are applied.

Most orders ship within 24 hours and will arrive in 2-5 business days from time of shipment via FedEx or Priority Mail. Items that ship by truck service or are shipped directly from the manufacturer may not qualify for standard ground shipping.

In-stock phone and web orders placed before 2pm ET will arrive on the second business day following the shipment date. The flat-rate 2nd Day shipping charge listed under Shipping and Handling is for most 1-20 lb. orders. Orders over 20 lbs. will be charged actual shipping charges that will be calculated during checkout.

A few things to note:

  • A street address is required for air express shipping
  • We do not refund 2nd day charge unless Overton's has made an error.
  • Certain items may not qualify for air express shipping.
  • Shipping days / business days are M-F

These areas require a special handling fee of $10 plus actual shipping charges based on the weight and dimensions of the package(s). Charges will be calculated during checkout. For Canadian and International customers, the shipping charge at checkout is an estimate; you will be contacted by our International department with an exact quote once the order has been submitted. Any applicable duties, taxes, customs charges, and brokerage fees are the responsibility of the customer.

To track your shipment, select the link in your shipping confirmation email to monitor progress while in transit. You may also call 1-800-334-6541 or email us; our hours are 8am-11pm ET. If the order is large and shipped in more than one box, your packages may arrive separately.

Anyone intending to export or re-export an item after receipt from Overton's, Gander Outdoors, or Gander Direct Marketing Services is solely responsible for obtaining all necessary licenses and for filing the export in accordance with any and all applicable U.S. federal, state, and local laws as well as any other governing law. Diversion contrary to U.S. law is prohibited. Certain items may be prohibited from being exported from the United States. Certain items may be prohibited from being imported into certain localities, states, and/or countries. Overton's is not liable for violations of any such laws.

Easy Returns

We believe in offering the very best value, quality, and selection. Plus, we want you to enjoy your purchase! In the event you wish to send a product back to us, you may return unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase unless noted below under exceptions and exclusions.

For web orders, please contact our customer service team (1-800-334-6541) to ensure your return or exchange is documented and any potential questions have been answered. In most cases, a return authorization will be provided and, in every case, we’ll begin to keep an eye out for your return.

For retail purchases returned with a receipt, please return the unused and unopened item, with the original sales receipt, for a full refund or exchange. All returns with a gift receipt will receive a store credit for the amount of the item at the time of purchase.

For retail purchases returned without a receipt, the refund will be issued as a store merchandise credit at the lowest price within the last 90 days. Proper ID will be required in the form of a valid, state-issued driver’s license or state ID card. We reserve the right to limit or refuse returns without a receipt.

For Good Sam Protection Plans, simply return any Good Sam Protection Plan purchase to the store for processing. Purchases paid for with a personal check are subject to a 14-day hold period prior to being eligible for return.

We're aware it can be difficult to correctly order your size from time-to-time, which is why we offer free returns on apparel and footwear! As long as the item is in new, unworn condition with all liners and tags still attached, we'll cover the shipping on getting it back to us within 90 days of the purchase date. Upon receipt, we'll issue a refund or process an exchange for the new size or color specified. Please contact our customer service team (1-800-334-6541) for a prepaid label.

  • The following items provided they are unopened and unused, may be returned or exchanged within 30 days of purchase: augers, electronics, skateboards, bikes, software, arrest systems, canoes, ice houses, tents, waders, drones, kayaks, and tree stands.
  • After 30 days, defective product returns or exchanges must be handled directly with the manufacturer.
  • The following items may not be returned to the store due to legal/safety considerations: outboard motors, trolling motors, EPIRBs, boats, Spot, life rafts, PLBs, Class B AIS, items with expiration dates (such as flares and generators), customized items (such as boat covers), cut-to-length products (such as ropes and carpets), rigging, carry-on air conditioners, electronic charts, hazardous items, licenses, mattresses, and gift cards. If proven defective, these products may be exchanged for a replacement of the same model and style only.
  • Any items returned as part of a promotional discount will be prorated and the value of the discount, free product, or gift card will be deducted from the reimbursement. Items received as part of a free gift promotion cannot be exchanged unless damaged or defective and for a direct replacement only. Gift cards cannot be exchanged for cash or applied to a previous purchase.

Our Open Box Outlet features products that have been opened and returned, display items, and merchandise that was simply used for photography. These items may have minor cosmetic imperfections that will not affect performance and, in some cases, are not noticeable. These products are non-returnable and non-refundable unless an error has been made on our part in describing them.

Pricing & Promotions

Everything we sell is covered by our satisfaction guarantee. If you aren't satisfied with one of our products or services, tell us, and we'll make it right. We take great care to ensure the accuracy of all information online. Prices and availability are subject to change without notice. If prices should change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Some quantities limited.

Good Sam Club Members save up to 10% every day at Overtons.com. All membership pricing and additional membership coupon savings are applicable to Good Sam Club Members only. Savings are reflected in the cart during checkout with a valid Good Sam Club membership number or by adding the Good Sam Club membership to the cart. Excludes merchandise from the following brands: Hyperlite, HO, O’Brien, Barefoot International, Mission, North Sports, O’Neill, Revel Match, Ronix, Connelly, Liquid Force, Roswell Wake Air, and select electronics.

At Overton's, we want to make sure you're getting the best products at the best value which is why we offer the lowest prices possible. In the event you find a lower price somewhere else, let us know and we'll price match it. Don't be shy!

If you should find a lower price at the time of your purchase or within 30 days after the purchase date (or within 14 days at our retail locations) on an identical in-stock item, just mention where you saw the lower price and we'll match it.

To receive a price match:

  1. Contact our customer service team (1-800-334-6541) or visit your local store.
  2. Provide us with the competitor’s name, item, price, and location of where you saw the advertised price.
  3. We'll confirm the lower price then match it! Easy enough, right?

This offer applies to all in-stock merchandise. We aren’t able to sell products below our cost and reserve the right to make final judgment calls on all price matches.

We apologize, but we’re not able to price match the following:

  • Special orders, rebates, financing offers, gift with purchase offers, services, misprints, or prices on special buys, discontinued, clearance, closeout, used, damaged, returned, refurbished, open box, display merchandise, or items with MAP pricing.
  • Competitor's or hourly sales (such as a holiday “5-hour sale”), one-day sales, After Thanksgiving Event sales, Cyber Week, credit or loyalty promotions.
  • Online only retailers, dealers, and/or resellers are not eligible.

At Overton's, we want to make sure you're getting the best products at the best value which is why we offer the lowest prices possible. In the event you find a lower price at a local competitor, let us know and we'll price match it. Don't be shy!

If you should find a lower advertised price at a local* competitor on an identical in-stock item, we will match that price at the time of purchase, or within 30 days after purchase.

To receive a price match:

  1. Visit your local store.
  2. Provide us with the local* competitor’s name, item, price, and location of where you saw the advertised price.
  3. We'll confirm the lower price then match it! Easy enough, right?

*Local is defined as a retailer within a one-hour drive of the store. Exclusions include rebates, financing offers, misprints, discontinued, clearance, or closeout prices or prices on used, damaged, returned, open box or display merchandise. For buy-one-get-one offers and coupons, we will meet the competitor’s price. This price guarantee does not extend to dealers or resellers. Proof of a lower price must be provided at the time of the purchase to receive a price match.

This offer applies to all in-stock merchandise. We aren’t able to sell products below our cost and reserve the right to make final judgment calls on all price matches.

If we offer an item at a lower price within 30 days of your purchase, we will refund the difference in price to your original form of payment, unless the offer or items are noted that pricing does not apply to previously purchased merchandise. A receipt or proof of purchase must be provided to receive a price match after the time of purchase.

This policy does not apply to competitor's or hourly sales (such as a holiday "5-hour sale"), one-day sales, After Thanksgiving Event sales, Cyber Week, credit or loyalty promotions.

  • Savings are based on the merchandise total only, excluding additional freight and taxes
  • Good Sam member pricing and coupon savings are applicable to Good Sam members only, some exclusions apply, click here for details.
  • Offers cannot be combined with other offers
  • Discount cannot be used to purchase gift cards
  • No adjustments of previous purchases
  • Excludes sale items
  • Excludes Electronics and Trolling Motors
  • Excludes merchandise from the following brands: Barefoot International, Byerly, Connelly, Costa Del Mar, CWB, HO, Honda Generators, Honda Outboard Motors, Hyperlite, Liquid Force, Mission, Radar, Ronix, Roswell, Suzuki Outboard Motors and Trailer Valet
  • Valid for online and phone orders only
  • Not valid for cash
  • Other restrictions may apply
Product Information

Measure For Men  Measure For Women

How to measure for that perfect fit?

Head – Holding the tape in place just above the brow, measure around the largest part of the head. For fitted hats, measure the circumference of your head at the place where you would wear a hat, and use the sizing chart to determine the proper size.

Neck – Find a shirt collar that fits comfortably. Lay the collar flat and measure from the center of the collar button to the far end of the opposite buttonhole.

Chest/Bust –Holding tape firm and level, measure chest just beneath the arms and across the shoulder blades. For bust, measure at the fullest point of the bust and over the shoulder blades.

Sleeves – With arm relaxed at your side and slightly bent, measure from center back at the base of the neck, over the point of the shoulder, and down the outside of the arm to the wrist.

Waist – Keeping one finger between the tape and the body, measure around the natural waistline. Order belts the same size as your pants waist size. For in-between sizes, order the next size up.

Seat/Hips – While standing, measure around the fullest point of the seat.

Inseam – Find pants that fit comfortably. Lay them flat, with creases smoothed in the front and back. Measure along the inseam from the crotch to the bottom of the leg hem. Men's regular inseams measure 32"; tall inseams measure 34".

Hand (For Gloves) – To measure knuckle circumference, keep your hand flat and measure around your large knuckles. Do not include your thumb. To measure hand length, measure from the base of your palm to the end of your middle finger.

Circumference (For Footwear) – The measurement around the inside of the boot at the largest part on the upper calf.

Shaft (For Footwear) – The height of the shaft measured from the middle of the arch up the outsole of the boot to the top of the boot shaft in inches.

Men's Footwear Sizing – To measure your foot, CLICK HERE to download our printable foot measurement tool. Shoe size conversions vary by manufacturer. Items may not be offered in all sizes.

Women's Footwear Sizing – To measure your foot, CLICK HERE to download our printable foot measurement tool. Shoe size conversions vary by manufacturer. Items may not be offered in all sizes.

Youth Footwear Sizing – To measure your foot, CLICK HERE to download our printable foot measurement tool. Shoe size conversions vary by manufacturer. Items may not be offered in all sizes.

Overton's cares about you and your family and we're committed to your safety. Help keep your family safe by checking product recalls and safety news from the U.S. Consumer Product Safety Commission. Recall information is also available at recalls.gov.

About Us

From small grocery carts to virtual online carts, Overton's has grown over the years and proudly accepts the title of the World's Largest Watersports and Marine Accessories Dealer. Launched in Greenville, NC in 1976, the company that sold waterskis out of a local grocery store now provides an expanded selection of over 100,000 products worldwide. We offer the best products at the best value to ensure you have everything you need to get on the water.

We are proud to be part of the Camping World family of brands with other reputable organizations. These great partners help us to provide you with a wide scope of outdoor adventures, experiences, and gear to help you get outdoors faster and on the water longer.

Camping World Holdings, headquartered in Lincolnshire, Illinois, is the leading outdoor and camping retailer, offering an extensive assortment of recreational vehicles for sale, RV and camping gear, RV maintenance and repair and the industry’s broadest and deepest range of services, protection plans, products, and resources. Since the Company's founding in 1966, Camping World has grown to become one of the most well-known destinations for everything RV, with over 135 retail locations in 36 states and comprehensive e-commerce platform. Coupled with an unsurpassed portfolio of industry-leading brands including Good Sam, Overton's, The House and Windward/W82, Camping World Holdings has become synonymous with outdoor experiences. Camping World's stock is traded on the New York Stock Exchange under the symbol "CWH."

More details on Investor Relations

International Orders

Yes! Overton's currently ships products around the world to over 150 countries. We accept international orders by mail, phone, fax, email, and over the web. All international orders must be prepaid in US currency.

Please note we are unable to ship to the following countries:

  • Afghanistan
  • Iran
  • Northern Korea
  • Russia
  • Syria
  • Cuba
  • Iraq
  • Palestinian Authority
  • Sudan

Some items may indicate they can only be shipped to addresses within the United States as certain items may not be allowed to be exported. This could be a result of the hazardous nature of the particular product or due to restrictions imposed by the manufacturer.

These areas require a special handling fee of $10 plus actual shipping charges based on the weight and dimensions of the package(s). For Canadian and International customers, the shipping charge at checkout is an estimate; you will be contacted by our International department with an exact quote once the order has been submitted. Any applicable duties, taxes, customs charges, and brokerage fees are the responsibility of the customer.

There are several shipping options available to international customers:

  • Express Shipping, allow 3-7 days for delivery
  • Air Parcel Post, allow 2-3 weeks for delivery
  • Air Freight, allow 2-3 weeks for delivery

We accept payment via credit/debit card, bank wire transfer, check, or money order. To complete payment with a check or money order, please contact us to receive the complete total before sending your payment.

Our Policies

PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY CWGS GROUP, LLC WEBSITE OR MOBILE APP AS THEY MAY AFFECT YOUR LEGAL RIGHTS. IN PARTICULAR, PLEASE READ THE SECTION TITLED GOVERNING LAW, VENUE AND DISPUTE RESOLUTION, WHICH REQUIRES ALL DISPUTES TO BE SETTLED BY INDIVIDUAL BINDING ARBITRATION.

The following Terms and Conditions of Use ("Terms" or "Terms of Use") are applicable to the websites, social media sites and handles and mobile apps operated by CWGS Group, LLC, which includes the Camping World and Good Sam family of companies (each, a "Property," collectively, the "Properties"). Hereafter in this documentation, CWGS Group, LLC and its affiliates, partners, representatives, employees, and contractors will be referred to as "CWGS," "us," or "we." Certain services of the Properties are provided to you in conjunction with our service providers, and their content providers, business partners and other parties (collectively, "Service Providers").

We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes.

USE OF CONTENT

The Properties contain material, such as software, text, graphics, images, video, audio and other material (collectively, "Content"). The Content may be owned by us or may be provided through arrangements we have with others, including other users of the Properties, our Service Providers and their respective partners, sponsors, or affiliates. The Content is protected by copyright under both United States and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you may not use the Content except as permitted under these Terms of Use.

The Properties are owned and operated by CWGS. No Content from the Properties may be copied, reproduced, modified, republished, uploaded, posted, transmitted, reprinted or distributed in any way without the expressed written permission of CWGS, except that you may download or print one copy of the materials on any single computer for your personal, noncommercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CWGS's copyright and other proprietary rights and may be subject to civil and/or criminal penalties. If you violate any part of these Terms of Use, your permission to access and/or use the Content and Properties automatically terminates and you must immediately destroy any copies you have made of the Content.

The Properties are for personal use only and may not be used in connection with any commercial endeavors except those that are specifically authorized by CWGS. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications, (ii) any use of the Properties, which in CWGS's sole judgment, degrades the reliability, speed, or operation of the Properties or any underlying hardware or software thereof, and (iii) any use of the Properties which is unlawful or in violation of these Terms of Use.

PUBLIC FORUMS, COMMUNICATION AND USER CONTENT

"Public Forum" means a chat area, bulletin board, weblog, blog, review section, posting or e-mail function offered as part of any Property. The Properties may now or in the future permit, via Public Forums or other means, the submission of Content at the direction of users of the site ("User Content") and the hosting, sharing, and/or publishing of such User Content. You shall be solely responsible for User Content you submit and the consequences of CWGS's or its Service Provider's posting or publishing such User Content. Information, views and opinions expressed in Public Forums are the views of the person posting the message, do not necessarily reflect the views of CWGS and are not endorsed, supported, encouraged, sanctioned, verified or agreed upon by CWGS including, but not limited to any so-called "expert", "moderator", "blog-editor" or other individual functioning in a similar capacity. CWGS reserves the right to remove or edit content that we believe may be offensive to our audience and/or which violates our family-oriented standards. Please be advised that because of real-time circumstance, these materials may not always be able to be removed or edited in a timely fashion.

CWGS is not responsible for any unsolicited e-mail you may receive as a result of participating in any Public Forum. CWGS reserves the right to terminate your ability to access any of Public Forum for any reason and without notice.

By communicating in any Public Forum, you hereby represent that you have all necessary rights in the User Content, communications, or other information that you have provided, transmitted or sent to the Public Forum. By uploading User Content to any Public Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) CWGS and its Service Providers a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition to the foregoing licenses, you hereby grant both CWGS and its Service Providers a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, translate, create derivative works from and distribute such materials in connection with other websites that make use of services provided by CWGS's Service Providers. You warrant that all so-called "moral rights" in those materials have been waived.

In connection with User Content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us and our Service Provider all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person.

WITHOUT LIMITATION OF THE FOREGOING, CWGS DOES NOT ASSUME RESPONSIBILITY OR LIABILITY FOR THE MATERIALS FOUND IN ANY PUBLIC FORUM, NOR FOR ANY CLAIMS, DAMAGES OR LOSSES RESULTING FROM ANY USE OF ANY PUBLIC FORUM OR THE MATERIALS CONTAINED THEREIN.

THIRD PARTY PRODUCTS, ADVICE AND SERVICES

We are not responsible for examining or evaluating any products, advice or services offered by any third parties whose icons, products, advice, services or hyperlinks appear on the site. We make no representations, warranties or conditions regarding the offerings of any third party. Further, we do not assume any responsibility or liability for the products, advice, services and actions of any third parties. You understand that the purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from a third party is solely between you and the third party. We do not endorse, warrant or guarantee such products, advice information or services and are not liable for the accuracy, completeness or usefulness of such information or the quality or availability of such products, advice or services. You further understand that we will not be a party to or in any way be responsible for monitoring any transaction between you and a third party. As with any monetary endeavor, before purchasing goods or services from any third party, you should verify with the seller any and all information (particularly the price) that impacts your decision to make a purchase. You should use your best judgment and exercise caution when purchasing a product from a third party.

We are not involved in any actual transaction between any site user (including any so-called "expert", "moderator", "blog-editor" or the like) and third party, nor are we the agent of either for any purpose. As such, we will not be involved in resolving any disputes between any site user and third party relating to or arising out of any transaction between such parties. We urge site users and third parties to cooperate with one another to resolve any such disputes.

COPYRIGHT INFRINGEMENT NOTIFICATIONS

If you are a copyright holder and believe that material directly available via the Properties infringes your copyrighted work, please let us know by sending a notice with the following information addressed to info@goodsam.com or at the address below:

  • the copyright work alleged to have been infringed;
  • the allegedly infringing material and information reasonably sufficient to help us locate the material on the Properties;
  • your contact information, including at least your complete name, address, phone number and e-mail address;
  • a statement that you have a good faith belief that use of the copyrighted material in the manner complained of is not authorized by the copyright owner, its agent or the law;
  • a statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner; and your physical or electronic signature.
THIRD PARTY PRODUCTS, ADVICE AND SERVICES

We are not responsible for examining or evaluating any products, advice or services offered by any third parties whose icons, products, advice, services or hyperlinks appear on or through the Properties. We make no representations, warranties or conditions regarding the offerings of any third party. Further, we do not assume any responsibility or liability for the products, advice, services and actions of any third parties. You understand that the purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from a third party is solely between you and the third party. We do not endorse, warrant or guarantee such products, advice information or services and are not liable for the accuracy, completeness or usefulness of such information or the quality or availability of such products, advice or services. You further understand that we will not be a party to or in any way be responsible for monitoring any transaction between you and a third party. As with any monetary endeavor, before purchasing goods or services from any third party, you should verify with the seller any and all information (particularly the price) that impacts your decision to make a purchase. You should use your best judgment and exercise caution when purchasing a product from a third party.

We provide links to third party direction, location and map services solely as a convenience to our users, which are intended to be used solely for informational purposes. We make no warranties on the accuracy of their content, route usability, expeditiousness or road conditions (including whether there are obstructions, like tunnels or bridges that may inhibit certain vehicles from safely using a particular route.) You assume all risk of use. CWGS and its suppliers shall not be liable to you or any other person for any loss, damage or delay resulting from your use of these third party services.

We are not involved in any actual transaction between any user (including any so-called "expert", "moderator", "blog-editor" or the like) and third party, nor are we the agent of either for any purpose. As such, we will not be involved in resolving any disputes between any user and third party relating to or arising out of any transaction between such parties. We urge users and third parties to cooperate with one another to resolve any such disputes.

DISCLAIMERS

Merchant and service availability, price and time-related information appearing on the Properties are subject to change. CWGS is not responsible for any such changes and advises you to confirm all specific terms appearing on the or through the Properties before acting in reliance on such terms.

Third-party products and services represented on any Property are not necessarily endorsed or recommended by CWGS and CWGS disclaims all responsibility regarding the performance or the use of third-party products and services.

CWGS does not necessarily endorse or sanction the content, products or actions of websites that are linked to or from the Properties.

Trailer Weight Rating information is for informational purposes, only. Read the operator's manual for your tow vehicle and trailer before purchasing or towing a trailer. Additional equipment or special packages may be required by the manufacturer to achieve the Trailer Weight Rating. State law may also require purchase of tow brakes or other safety equipment. The Trailer Weight Ratings are compiled from data released by manufacturers and may vary based on your specific make, model, and optional packages, may contain inaccuracies, and may change from time to time. While we do our best to keep this information up-to-date and correct, we do not represent or warranty the accuracy, completeness, or reliability of this data. You are responsible for your purchase and operation of your tow vehicle and/or trailer.

THE MATERIALS ON AND AVAILABLE THROUGH THE PROPERTIES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CWGS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CWGS DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON AND AVAILABLE THROUGH THE PROPERTIES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PROPERTIES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CWGS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN AND AVAILABLE THROUGH THE PROPERTIES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CWGS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

INDEMNITY AND LIMITATION OF LIABILITY

You agree to indemnify and hold CWGS (and its officers, directors, employees, agents and representatives) harmless against all claims, liabilities, losses, penalties, expenses, damages and costs, including reasonable attorneys' fees, resulting from or relating to your use of and access to the Properties.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CWGS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN AND AVAILABLE THROUGH THE PROPERTIES, EVEN IF CWGS OR A CWGS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CWGS'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE PROPERTIES.

TRADEMARKS

The Camping World marks, Good Sam marks and FreedomRoads marks depicted herein are owned by CWI, Inc., Good Sam Group, LLC and FreedomRoads, LLC respectively.  All other trademarks and service marks depicted herein are owned by their respective owners. Duplication, tampering or unauthorized use in any way of any CWGS Group, LLC trademarks is prohibited and offenders may be subject to fines and civil and/or criminal prosecution.

GOVERNING LAW, VENUE AND DISPUTE RESOLUTION

These Terms will be governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles. You agree that resolution of any dispute or claim arising out of or related to these Terms shall be subject to the exclusive jurisdiction and venue in the state and federal courts in Lake County, Illinois.

If you believe you have a dispute or claim against us arising out of your use of the Properties or under these Terms, you agree to first discuss the matter informally with us for at least 30 days. To do that, you must give us written notice, which will include your full name and contact information, the nature and basis giving rise to your dispute or claim and your proposed resolution, sent to the address below, Attn: Legal Department.

If we are unable to resolve your concerns informally within 30 days after our receipt of your notice, you may file a claim in small claims court so long as you proceed only on an individual basis or commence an arbitration proceeding, which means YOU ARE AGREEING TO WAIVE YOUR RIGHT TO SUE IN COURT, HAVE A JURY TRIAL AND LEAD OR PARTICIPATE IN A CLASS ACTION. The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). For the avoidance of doubt, you agree that YOU MAY ONLY BRING CLAIMS AGAINST CWGS IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER OR IN ANY REPRESENTATIVE CAPACITY OR PROCEEDING. Further, you agree that no arbitrator shall consolidate any other person's claims with your claims and may not otherwise preside over any form of a multi-party or class proceeding. You agree that the award of the arbitrator will be binding and may be entered as a judgment in any court of competent jurisdiction in the State of Illinois. You agree that we may seek interim or preliminary relief from a court of competent jurisdiction in Illinois, necessary to protect its rights or property pending the completion of arbitration.

You must file a demand for arbitration with the AAA within ONE (1) YEAR after the date your claim arose, or within the shortest time period permitted by applicable law. Otherwise, your claim is waived.

INTERNATIONAL USERS AND VISITORS

If you are accessing or using any of the Properties from a jurisdiction outside of the United States, you understand and agree that such access and use shall be governed by these Terms and United States law.

MISCELLANEOUS

By using our Properties you represent and warrant that you are 16 years of age or older. Your account may be terminated without warning if we believe that you are under 16 years of age.

By joining Good Sam Club and/or other CWGS-sponsored membership clubs, you agree and acknowledge that we may recognize your membership among our affiliated companies and on our Properties. For example, if you are a member of Good Sam Club and have also joined the RV.Net forum, we will indicate that you are a Good Sam Club member by displaying a "Good Sam" icon by your user name whenever you post content to an RV.Net forum. If you would like to remove the Good Sam Club icon in relation to your forum posts, you may do so in your forum account in the "My Profile" section.

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This Terms of Use is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

These Terms may be subject to change; the result of any change will be reflected on these pages.

CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
800-234-3450
info@goodsamfamily.com

Last Updated 1/1/2020

CWGS Privacy Policy

Effective Date: September 23, 2022

We appreciate and value the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, “CWGS,” “we,” “us,” “our”). This privacy policy (“Privacy Policy”) describes how we collect, use, share and otherwise process your personal information when you:

  • interact with our websites, mobile applications, social media sites and handles, and online services;
  • visit one of our retail locations, venues, or attend an event sponsored by us; and/or
  • otherwise communicate or interact with us, such as when you email or call us (our “Services”).

Persons with disabilities may obtain this notice in alternative formats upon request by contacting us at +1 (866) 890-2810.

Table of Contents

Overview
Types of Personal Information We Collect and How We Collect It
How We Use the Personal Information We Collect
How We Share the Personal Information We Collect
Cookies and Similar Technologies
Choices You Have About Our Processing of Your Personal Information
Security of Personal Information
Third-Party Websites
Children
International Users
California Privacy Rights
Policy Changes

Overview

Our processing of your personal information varies depending upon how you interact with us. This Privacy Policy describes our online and offline privacy practices – in some cases, different or additional notices about our information processing practices may apply.

California Residents: If you are a California resident, please refer to the California Privacy Rights section below for important information about the categories of personal information we collect and disclose, and your rights under California privacy laws.

Please read this Privacy Policy before you use any of our Services. We are committed to protecting your personal information and welcome your questions and feedback. For privacy-related issues, please contact us directly:

CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
+1 (866) 890-2810

Types of Personal Information We Collect and How We Collect It

Personal Information You Provide

Some of our Services may include features that permit you to provide personal information directly to us. We collect and store personal information you enter via our Services including:

  • Name, phone number, email address, and physical address when you create an account or complete a transaction with us.
  • Certain demographic and other personal information requested via forms, such as lead generation forms.
  • Purchase and payment information when you make purchases from us, including shipping address.
  • Appointment/reservation bookings you carry out through our Services, including the personal information provided to make such appointment/booking.
  • Email address information when you subscribe to our email newsletters.
  • Any personal information you provide by interacting via our online forums and with our online chat features, or by commenting on content posted in public areas of our Services. Please note that these comments are also visible to other users of our Services.
  • Personal information such as your social media handle when you interact with our Services through social media.
  • Personal information you provide when you complete a survey administered by us or a service provider acting on our behalf.
  • Personal information you provide when you participate in a contest or sweepstakes we offer, which may include your social security number and driver’s license number if you win such contest or sweepstakes. We may also be required to post the names of winners depending on the jurisdiction.
  • If you contact us, such as at our call centers, we may keep a record of that correspondence and any contact information provided, including via call recording.
  • Medical or health information you provide to us when requesting special accommodations or filing incident reports while using our Services.
  • Any other personal information you choose to submit to us via our Services.

Personal Information We Collect Automatically

When you interact with our Services, certain personal information about your use of our Services is collected automatically including:

  • Details of your visits to our websites and personal information generated in the course of the use of our websites, including traffic data, general location data, weblogs and other communication data, the resources you access, and how you reached our websites (the referring URL).
  • Details regarding the device you use to access our Services, including, but not limited to, your IP address, unique ID, operating system, and browser type.
  • When accessing our websites on a mobile device or using any of our mobile applications, we will have access to your general location if you have enabled location services on your device for our mobile applications
  • Personal information about how you interact with our Services, such as our emails, ads, and newsletters, including whether you open or click links in any correspondence
  • GPS details from your motorized RV (if enabled with such functionality) if you do not delete this data from your vehicle’s device before you provide us with your motorized RV in connection with a sale or trade-in.
  • Your photographic or video image if you visit one of our facilities.

Personal Information We Collect from Third Parties

We collect some information from third parties, including our service providers, other business partners, advertising networks, Internet service providers, data analytics and marketing providers, and operating systems and platforms:

  • Personal information about your browsing history, search history, interactions with websites, and applications or advertisements.
  • Personal information from our business partners with whom we collaborate on various matters, including if you make purchases from marketplaces that sell our products and services.
  • Personal information to further supplement or validate the information we otherwise collect about you.

Publicly Available Information

We may collect information about you that is publicly available, including on our websites, on third-party websites, and otherwise. Please note that we are not responsible for what third parties do with any information you make available in public areas of our Services or elsewhere. Please exercise care in determining what information, including personal information, you make publicly available through our Services or other public areas.

How We Use the Personal Information We Collect

We may use the personal information we collect for the following purposes:

  • Providing our Services. To provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
  • Marketing. To contact you regarding promotions, discounts, and other services, provided by us or our third-party business partners, that may interest you.
  • Tailored advertising and ad effectiveness. To deliver tailored advertising on our Services based on your preferences or interests across services and devices and to measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
  • Responding to inquiries. To contact you in response to an inquiry, complaint, or incident report. This includes responding your comments and reviews of our Services on social media websites and search engine platforms.
  • Personalization. To enable additional features on our Services and to provide you with a personalized service
  • Improving our Services. To improve and grow our business, including understanding how our Services are being used, for research and analytics purposes, and to develop new features, products, or services.
  • In support of our general business operations. To administer our general business operations, such as accounting, record keeping, and legal functions.
  • Protecting our rights and responding to legal requests/obligations. To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
  • Other purposes. For other purposes where we provide notice or obtain your consent.

When you supply us with personal information, the personal information you provide may be added to your customer file. This personal information is combined with the other personal information we collect about you.

How We Share the Personal Information We Collect

  • Affiliates. We may disclose information with current or future affiliates or subsidiaries to provide services and for research, marketing, and other purposes consistent with this Privacy Policy.
  • Service Providers. We disclose the personal information we collect from you to service providers, contractors, and agents who perform functions on our behalf. These service providers, contractors, and agents include entities that provide delivery services, customer information management services, customer communications and marketing services, billing and collection services, order fulfillment services, auditing and accounting services, professional services/consultants, analytics services, security services, companies who administer our products and services, and IT support services.
  • Social Media Platforms. We may respond to or otherwise engage with social media posts or messages directed at one of our accounts, or which reference our products or services. If you publicly share content about us or our products or services, we may choose to re-post or otherwise share that content with the social media company and our followers, subject to the terms of the relevant social media platform. Additionally, your interaction with us through social media typically allows the social media company to collect some personal information about you through cookies or other tracking mechanisms on our websites. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ privacy policies to better understand their data collection practices and privacy settings.
  • Business Partners. To enhance your user experience, we may provide personal information to a select group of companies that offer products and services that may interest you. For example, we offer promotions – such as sweepstakes or free camping – in collaboration with business partners. We may share your personal information with these business partners if they need it to send you a product, such as to fulfill the offer of a free night camping.
  • Acquirers of Business Assets. We may sell certain of our businesses or assets to other companies in connection with a merger, acquisition, financing, or bankruptcy. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your personal information likely will be disclosed and transferred as an asset to such company.
  • Law Enforcement and Government Authorities. We will disclose information as permitted by law, for example to comply with a court order or subpoena, to enforce our Terms of Use, sweepstakes/contest rules, or assert or defend other legal claims, to a regulator or consumer protection authority with jurisdiction over us, or, to protect the safety, integrity, and security of our Services, users, and information.
  • Aggregated Data. We may share aggregated or deidentified data at our discretion.

Cookies and Similar Technologies

Cookies
Much of the information we collect automatically is collected through cookies, pixels, tags, and other tracking technologies, as well as through your web browser or device. We rely on partners to provide many features related to our Services and to process information about your use of our Services and other websites. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Third-Party Analytics
We may use automated devices and applications, such as Google Analytics to evaluate your use of our Services. We may also use other analytics to evaluate our Services. We use these tools to help us understand and improve our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please see www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Use
We and our service providers may use the information we collect about you (whether directly from our Services, through your device(s), or from a third party) to help us and our service providers identify other devices you use (e.g., a mobile phone, tablet, other computer, etc.). We and our service providers also may use the cross-device use and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt out of cross-device advertising, you may follow the instructions set forth in the Choices You Have About Our Processing of Your Personal Information section below. Please note that if you opt out of these targeted advertising cookies, your opt out will be specific to the web browser or device from which you accessed the opt out. If you use multiple web browsers or devices, you will need to opt out on each web browser or device you use.

Third-Party Advertisers and Network Advertisers
We partner with companies that assist us in advertising our Services. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting.

We use network advertisers to serve advertisements on non-affiliated websites or other media (e.g., social networking platforms). This enables us and these network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, pixels, LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including your personal information.

Choices You Have About Our Processing of Your Personal Information

Your Communication Preferences
If you have established an account with any of our brands, you can review your communication preferences by logging in through “My Account” or a similarly designated section of our websites. You may make modifications to your communication preferences directly through your account.

If you don’t have an account, can’t find your account, or some of our Services do not provide an account section, you can simply contact us via the methods noted in the “Help and Support,” “Contact Us,” or a similarly designated section of our websites.

You can also request that we not send marketing emails to you by unsubscribing from the communication via the link at the bottom of the email.

When you subscribe to our publications or otherwise do business with us, please tell us if you do not want to receive our direct mail marketing offers for any or just certain products and/or services. If you change your mind, just contact us and ask that we include you in future offerings. Please note that because marketing campaigns are planned a few months ahead of time, you may continue to receive marketing offers after making a request. Write to us at Good Sam Mail Preference Service, P.O. Box 6888, Englewood, CO 80155-6888 to opt out from future mailings.

Tracking and Advertising Choices
Browser Solutions for Opting Out of Cookies. To prevent cookies or third-party advertisers from tracking your activity on one of our websites or visits across multiple websites, there are tools you can use to disable cookies and opt out of interest-based advertising. Using the resources below does not mean you will no longer receive any advertising through our Services or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads) and as described above. Your opt out may not be effective if your browser is configured to reject cookies.

To prevent cookies from tracking your activity on one of our websites or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Certain aspects of our websites may not behave as expected should you disable cookies. If you are experiencing website issues, it may be due to your cookie preference settings.

Industry Solutions for Opting Out of Ad Networks. Additionally, users may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising. Please be advised that opting out of ad networks will opt you out from certain companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our websites or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Additional information is available on the DAA’s websites at www.aboutads.info and https://youradchoices.com/appchoices (for mobile apps).

Security of Personal Information

We use a combination of physical, technical, and administrative safeguards designed to protect the personal information we process via the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

Third-Party Websites

We may offer links to or from our Services to websites, services, and resources operated by third parties. We offer links to third-party websites as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties.

Children

Our Services are not directed to or intended for, and we do not knowingly collect personal information from, children under the age of 16. If you are under 16, please do not submit any personal information via our Services. If you have reason to believe that a child under the age of 16 has provided personal information to us via our Services, please contact us.

International Users

Our Services are directed to individuals in the U.S. Personal information that you provide to us and that we collect as a result of your using our Services will be processed in the U.S. The privacy and data protection laws in the U.S. may not be equivalent to or adequate under the laws in your country of residence. By using our Services or by otherwise providing us with your personal information, you agree to the processing of your personal information in the U.S.

California Privacy Rights

This section of the Privacy Policy provides additional information solely for California residents (collectively, “Consumers,” “you,” or “your”) and applies solely to the personal information of California Consumers, as defined in the California Consumer Privacy Act (“CCPA”), whether collected online or offline. This section does not address or apply to our handling of personal information that is exempt under the CCPA.

At Collection Notice

Categories of Personal Information We Collect
Depending on how you use the Services, we collect the following categories of personal information through our Services:

  • Identifiers: such as a real name, alias, address, VIN, IP address and online identifiers, email address, account name, SSN, driver’s license number, or other unique personal identifiers.
  • Commercial information: such as records of products or services purchased, obtained, or considered, or other purchasing or use histories.
  • Internet or other electronic network usage data (“usage data”): such as, browsing history, clickstream data, search history, and information regarding interactions with an Internet website, application, or advertisement, including other usage data related to you use of any of our Services or other online services.
  • Geolocation data: general location information about a particular individual or device.
  • Audio, video, and other electronic data: audio, electronic, visual, or similar information such as video or CCTV footage, photographs, and call recordings and other audio recordings (e.g., recorded meetings).
  • Profiles and inferences: such as inferences drawn from any of the information identified above to create a profile reflecting a Consumer’s preferences, characteristics, behavior or attitudes.
  • Protected Classifications: we collect some information that is considered a protected classification under California/federal law (e.g., your gender, date of birth, citizenship, marital status, and disability status).

Business or Commercial Purposes for Which We Use Your Personal Information
We use your personal information for the following purposes, as described in the How We Use the Personal Information We Collect section above:

  • Providing our Services: To provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
  • Marketing: To contact you regarding promotions, discounts, and other services, provided by us or our third-party business partners, that may interest you.
  • Tailored advertising and ad effectiveness: To deliver tailored advertising on our Services based on your preferences or interests across services and devices and to measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
  • Responding to inquiries: To contact you in response to an inquiry, complaint, or incident report. This includes responding your comments and reviews of our Services on social media websites and search engine platforms.
  • Personalization: To enable additional features on our Services and to provide you with a personalized service.
  • Improving our Services: To improve and grow our business, including understanding how our Services are being used, for research and analytics purposes, and to develop new features, products, or services.
  • In support of our general business operations: To administer our general business operations, such as accounting, record keeping, and legal functions.
  • Protecting our rights and responding to legal requests/obligations: To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
  • Other purposes: For other purposes where we provide notice or obtain your consent.

We also use your personal information for the following business purposes:

  • Auditing related to website interaction, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Detecting, preventing, or otherwise addressing fraud, abuse, misuse, potential violations of applicable law (or rule/regulation), and/or security or technical issues.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device owned, manufactured, manufactured for, or controlled by us.

Global Privacy Control
We honor your right to opt out of “sales” as signaled by a universal opt out signal or Global Privacy Control (“GPC”). GPC is a technical specification you can use to inform websites of your privacy preferences regarding ad trackers. To set up GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off third-party advertising cookies on our website after our website detects a GPC signal. You can change your privacy preferences through the “Do Not Sell My Personal Information” link on our homepages and as described below.

Do-Not-Track
Currently, other than approved GPC signals, our systems do not recognize browser “do-not-track” requests.

Your Right to Opt Out of “Sales” of Personal Information
The CCPA gives you the right to opt out of “sales” of your personal information, which the CCPA defines broadly to include disclosing or making available personal information to a third party in exchange for monetary compensation, valuable consideration, improved advertising or analytics services, and ad targeting options. Under this strict definition, when certain usage data or identifiers are made available to third parties (through third-party cookies or tags on our websites) it is considered a “sale” under the CCPA.

To exercise your right to opt out of “sales,” you can download a supported GPC browser or extension, or you can use the “Do Not Sell My Personal Information” link and you can use the toggle controls that are available through the privacy preferences page.

Categories of Personal Information Collected and Disclosed

In this section, we describe generally how we have collected and disclosed personal information about consumers in our role as a business over the previous twelve (12) months

Categories of Personal Information We Collect
Depending on how you use our Services, we collect the following categories of personal information through our Services: identifiers, commercial information, usage data, geolocation data, audio, video, and other electronic data, profiles and inferences and characteristics of protected classifications under California or federal law.

Sources of Personal Information
We may collect personal information from various sources, including directly from the Consumer, via automated means, from third parties, and from publicly available information. This may include collecting personal information from advertising networks, Internet service providers, data analytics providers, operating systems and platforms, and social networks.

Categories of Personal Information We May “Sell”
The categories of personal information that may be considered a “sale” as defined under the CCPA include certain identifiers (i.e., IP address and online identifiers), usage data, geolocation data, and profiles and inferences. The categories of third parties under the CCPA to whom we have “sold” personal information as defined under the CCPA are advertising networks, data analytics providers, operating systems and platforms, and social networks. Our personal information “sales” do not include information about individuals we know are under age 16.

Categories of Personal Information Disclosed for a Business Purpose
The categories of personal information we have disclosed for a business purpose include identifiers, commercial information, usage data, geolocation data, audio, video, and other electronic data, profiles and inferences, and characteristics of protected classifications under California or federal law. The categories of third parties under the CCPA to whom we have disclosed personal information for a business purpose as defined under the CCPA may include affiliates, service providers, social media platforms, business partners, acquirers of business assets, and law enforcement and government authorities.

Your Consumer Rights Under the CCPA

Right to Request to Know
You have the right (up to twice per year subject to certain exemptions) to request, free of charge, that we disclose information about our collection and use of your personal information over the past twelve (12) months, including:

  • The categories or personal information we collect about you
  • What personal information we collect, use, or disclose about you
  • The categories of sources of the personal information we collect about you
  • Our business or commercial purposes for collecting the personal information
  • For each category of personal information, the categories of third parties with whom it was disclosed
  • The specific pieces of personal information we collect about you

For more information on how to request information about our collection, use, and disclosure of your personal information, please see the Submitting CCPA Requests section below.

Right to Request Deletion
You have the right to request that we delete any personal information we have collected about you (subject to certain exceptions). For more information on how to request deletion, please see the Submitting CCPA Requests section below. After we receive your request and verify your identity, we will review your request to see if an exception requires us to retain the personal information. We will delete or de-identify personal information not subject to an applicable exception from our records and will direct our service providers to take similar action.

Right of Non-Discrimination
You have the right to be free from discriminatory adverse treatment for exercising these rights. We will not discriminate against you for exercising your CCPA rights.

Submitting CCPA Requests

Requests to Know or to Delete
To exercise your right to know or to delete as described above, you may submit a request by contacting us by phone at the toll-free number, +1 (866) 890-2810 or by filling out a Consumer Data Request Form available at https://www.campingworld.com/dar. You can also have an authorized agent make a request at https://www.campingworld.com/dar by following the instructions therein. You are not required to create an account to exercise your rights. We will only use personal information provided in a right to know or deletion request to review and comply with the request.

Verification of Certain Requests
Only you, or an individual legally authorized to act on your behalf, may make a request related to your personal information.

Depending on the type of request, we may request information from you in order to verify your identity. Additionally, we may require that authorized agents provide proof of their authorization. We cannot respond to your request if we are unable to verify your identity, your authority to make a request on behalf of another person, or if we cannot confirm that the personal information relates to you. In general, we will verify your request by asking you to:

  • Provide personal identifiers we can match against information we may have collected from you previously
  • provide an account number, recent order number, or other transactional information if you’ve purchased a product or service from us, and/or
  • confirm your request using the email or telephone number stated in the request

California Shine the Light
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request please contact us at +1 (866) 890-2810.

Policy Changes

We may change this Privacy Policy from time to time. All changes to this Privacy Policy are effective when posted.

We may collect personal information from you when you visit our website. Some of our websites may include features or services that permit you to enter contact and other information, which we collect when you provide it to us. We also collect information automatically when you visit our website. For more information about the categories of information we collect and how we use the information, please see the sections of our Privacy Policy titled, “Types of Information We Collect and How We Collect It” and “How we Use the Personal Information that We Collect”. Our complete Privacy Policy may be found here. To opt out of the sale of your information visit our Do Not Sell My Info page.

Overton's currently sponsors several national and regional organizations that benefit our customers in a variety of ways. We take great pride in giving back to the communities where we do business, however, all requests cannot be granted. Due to the enormous volume of requests, we will only contact individuals if their requests will be filled. Please know that all donation requests are given serious consideration. We wish all organizations success in their endeavors.

If you're seeking a donation from Overton's, please meet and follow these guidelines:

  • Organizations should be non-profit and classified as a 501(c) 3 or similar by the Internal Revenue Service
  • All requests should indicate the purpose or need for a donation and must be submitted on the association, group, company, or school letterhead that includes the primary name of the organization, as well as the address, phone number, email address, and contact person
  • All requests must be printed and mailed to Overton's Inc., Attn: Donation Request / 111 Red Banks Rd / Greenville, NC 27858
  • Only one request per organization per calendar year will be considered
  • All requests must include the date, time, and verifiable location of the event and how the item will be used (prize, raffle, auction, etc.)
  • Please include a physical shipping address for the donation to be sent
  • All requests should be made 6-8 weeks prior to the scheduled event

At Overton's, we have worked hard to become a recognized and respected outdoor outfitter and attribute our success to remaining true to our Core Values, which focus on ethical conduct, supporting our local community, and constantly improving. We expect that our associates and business partners share these Core Values and understand that our local community extends to those who work hard each day to create products that end up in our homes and on our roads.

While this expectation informs how we do business, the State of California asks that we tell you a little more about how Overton's works with the companies that bring us the products we offer to you:

First and foremost, it is Overton's policy not to purchase any products made or acquired in any way through the use of forced labor or human trafficking. Overton's vendors and direct importer commit to us that the products we purchase comply with all applicable laws.

Because of this expectation, Overton's does not currently verify, internally or through a third party, their respective product supply chains to evaluate and address the risks of human trafficking and forced labor. Overton's does not independently audit suppliers to evaluate compliance with our expectation that the supply chains are free from human trafficking and forced labor. Overton's does not require suppliers to certify that materials incorporated into the final products comply with local anti-trafficking and forced labor laws. While Overton's expects our associates to share our Core Values, we do not maintain separate internal accountability standards and procedures for associates or contractors who fail to meet our standards regarding human trafficking and forced labor. Finally, Overton's does not provide associates or management who have direct responsibility for supply chain management training on human trafficking and forced labor.

Our Policy & Commitment

At Overton's (the "Company") we are committed to accessibility, diversity and inclusion. We believe all of our customers, consumers and staff should be able to have equal and effective access to our core websites and other public-facing digital communication. In doing so, the Company has a goal to comply with applicable accessibility laws and regulations including the Americans with Disabilities Act (ADA).

Digital Accessibility Statement

To meet this standard, we have dedicated resources to our digital accessibility compliance effort, including those who coordinate the effort, and those responsible for designing, developing and testing our core website, smartphone apps, websites, chat and digital content. We also work to ensure that our support documentation and services meet accessibility requirements. While we do not control our industry partners and vendors, we encourage them to provide accessible content and assist them in identifying areas that need improvement.

Contact

If you would like further information about the Company's digital accessibility compliance efforts, have a question, or would like to request auxiliary aids or services, please contact us in one of the following ways:

Phone: Contact our team by phone by calling (800) 334-6541.
For deaf or hard-of-hearing telephone, dial 711 to connect to the Telecommunications Relay Service (TRS).

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Last Updated 7/31/2019

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