Changes and Cancellations

If you'd like to cancel or change your order, please call 1-800-334-6541 or email service@overtons.com as soon as possible. We will do everything we can to accommodate your request. However, please bear in mind that our ordering and shipping systems are designed to get orders to our customers quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
How To Tell If We've Received Your Order

When we receive your order, you'll see a “Thank You” page at the end of our checkout process. This page will contain your unique order number. We'll also follow-up with an Order Confirmation email message shortly. The Order Confirmation email includes a summary of your entire order, the shipping address, and delivery method.
How To Tell If Your Order Has Shipped

As soon as your order ships, we will send you a Shipping Confirmation email. This email includes detailed tracking information from the shipping carrier.  Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for each package as they ship from our warehouse.
How To Track an Order
 As soon as your order ships, we will send you a Shipping Confirmation email with detailed tracking information from the shipping carrier.  Then, simply click the website link provided to track your package.  You will need to enter the tracking number(s) we provided you to view your package status and estimated delivery date.