Returns & Exchanges
At Overton’s, we take pride in our products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return the unopened and unused merchandise within one year for a full refund or exchange. Defective or used merchandise must be returned within 30 days for a refund or exchange; these items will be inspected and a handling fee of up to 20% may be applied. A refund less shipping and handling will be applied to the original form of payment, or an exchange item will be sent promptly if requested. All electronics must be returned, unopened and unused, within 30 days of purchase. Opened, but unused electronics returned with all original manuals, accessories, and packaging, within 30 days, may be exchanged but are subject to a 10% restocking fee. After 30 days, any defective product must be returned to the manufacturer. EPIRBs, life rafts, electronic charts, and special orders are not returnable unless defective, in which case they are returnable for replacement only.
To return the merchandise, simply fill out the return information on the back of the packing slip and send it with the merchandise to:
Overton’s Distribution Center/Returns
5398 Martin Luther King, Jr. Highway
Greenville, NC 27834
Please indicate the reason for return and the action to be taken (exchange/refund). For your protection please insure your package for its full value. Unfortunately we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 20% restocking fee, and original shipping and handling will not be refunded on refusals.
If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at 1-800-334-6541 for further
FREE Clothing and Footwear Returns:
If you are not 100% satisfied with your apparel or footwear purchase, you can return your order within 90 days for a full refund plus free return shipping. When returning apparel, make sure it is in new, unworn condition, in the original package with all liners and tags attached. Please call 1-800-334-6541 to request your return label for FREE return shipping.
Amway Global Returns:
Overton’s wants you to be completely satisfied with your purchase! Upon receiving your order, please inspect all merchandise for any defects or poor workmanship. If you are not completely satisfied with your purchase, please contact the returns department at 1-800-334-6541 for return instructions. NO EXCHANGES ARE AVAILABLE WITH AMWAY GLOBAL ORDERS AT THE TIME OF RETURN. However, a new order can be placed on the Amway Global website. Returns can be made within 30 days from delivery confirmation.
Some items are covered under manufacturer's warranty and therefore may have to be sent directly to the manufacturer for replacement or repair. The returns department retains full discretion on granting refunds. All special orders are non-refundable. We cannot accept any parcels freight collect or COD.
Amazon Returns & Exchanges:
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refunds page on Amazon for more details.
Dent & Ding Returns:
Overton’s Dent & Ding Outlet features products that have minor cosmetic imperfections that will not affect performance and in some cases are not noticeable. These products are non-returnable and non-refundable.