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Common Questions about PayPal

Q: What is PayPal?
A: paypal-logo PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details. You can checkout with PayPal – faster, safer, easier. To learn more, visit PayPal.com.

Q: Why do I have a Pending Authorization for my cancelled PayPal order?
A: Even after a PayPal order is cancelled, the authorization will stay on the account for 30 days before dropping off.

Q: How will I be refunded for my PayPal return?
A: A refund will be issued to your PayPal account for items returned by mail. Items returned in store will be refunded as a gift card.

Q: How do I file a claim with PayPal?
A: Before filing a claim, you should be aware that at Overton’s your satisfaction is very important to us. If you have concerns with an order, please contact us, and we will work with you to resolve the issue. You may call 1-800-334-6541 or email us. Our hours are:

Monday-Saturday, 8am-11pm ET
Sunday, 9am-10pm ET

If you wish to proceed with claim-
  • Log in to your PayPal account.
  • Click Resolution Center.
  • Click Report a Problem.
  • Select the transaction you want to dispute, and then click Continue.
  • Provide specifics of complaint and submit.

Q: How can I contact PayPal regarding my account?
A: You can reach PayPal Customer Service at 1-888-221-1161 or email PayPal.

Q: How do I learn more about PayPal?
A: To learn more about how PayPal works, please visit PayPal.com.